While continuing to offer our customers personal care we have the added the benefit of being a NAPA AutoCare Center. With NAPA we are able to provide the added benefit of a national company, and still keep a family feel. NAPA AutoCare is not a franchise, but a high standard in the automotive industry developed by NAPA. This partnership offers exclusive benefits like the NAPA AutoCare Peace of Mind Warranty to its customers. It’s a written warranty that is honored at more than 13,000 locations nationwide – more than any other automotive repair brand. NAPA AutoCare is designed with today’s consumers in mind.
NAPA knows that a primary concern for consumers is to find a reputable repair business that performs quality work and at a fair price.
The NAPA AutoCare program is a quality standard where independent repair business owners are invited to join based upon their community reputation, integrity, qualifications and expertise.
NAPA AutoCare Code of Ethics:
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repair and maintenance to the car owners that is necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service, and are equal or exceeds those recommended by the vehicle’s manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.