I've always been pleased with KAMS service. They seem like they genuinely care and look out for the car owner. I usually just drop in for my oil changes without an appointment, but I no longer live in town, so I made an appointment for this past oil change during my visit to town (that's how much I like KAMS). I was disappointed that, despite my appointment, my car was not taken into the garage until an hour after the scheduled appointment. I am a firm believer that appointments come before walk-ins, even when the walk-ins arrived prior to my appointment time. That is the point of making an appointment.
Absolutely! We strive to give all our customers great service but appointments should definitely be given priority over walk ins and we encourage our customers to make appointments. We apologize for this oversight and if you had provided your name, we would gladly contact you to make this right.
- KAMS Auto Service Center
