Took a wheels fleet vehicle in for a repair showing a check engine light . I was impressed the owner Ken drove me home in their shuttle vehicle after I dropped the car off. I really enjoyed the conversation about different cars. Brought the vehicle in early on a Monday and it was not ready for pickup until Wednesday afternoon. Not sure if there was delays in getting approval for the repair from wheels causing the delay. Just wish Kams would have called me to keep me informed to when the vehicle would be ready instead I had to call twice asking for an update.
Thank you for your review, Chris! We’re glad to hear you had a good experience with Ken and appreciated the ride and conversation. We do want to apologize for the delay on your vehicle—part of the wait was due to the time it took to get warranty approval. Tim did stay in communication during that process, but we understand it wasn’t as much as you would have liked. We truly appreciate your feedback and for bringing this to our attention. We’ll continue working on making our updates clearer and more proactive moving forward. Thank you again for trusting us with your vehicle!
- KAMS Auto Service Center